Returns & Refund Policy
Returns
We offer 30 days return from when you receive your order.
Our policy lasts 30 days since the date of delivery. If 30 days have gone by since your order was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. It must also be returned in the original packaging.
To start a return, you can contact us at https://euploria.com/pages/contact, If your return is accepted, We will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Shipping costs are paid by the buyer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Cancellations
You have 24 hours to cancel your order after it's placed. Please contact us promptly if you need to make a cancellation.
Once the item is received, the customer can then organise a return and refund by contacting us via this link https://euploria.com/pages/contact
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
There may be some special instances where we are able to cancel orders however a $20 courier cancellation fee is applied in these situations.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at https://euploria.com/pages/contact
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@euploriaoffical.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You may want to consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item